TheFACTORY provides free support services to existing clients via e-mail and telephone with a dedicated team to respond and resolve your issues as quickly as possible. In addition, we have collected other useful information and tips that may help you in your search for solutions and support.

Your site never sleeps and neither does our support base, which is active 24 hours a day. We have trained technicians waiting to assist you, and we will endeavour to solve any problems that you may be experiencing.

The primary support e-mail address is support@thefactory.co.za